Preorders
We charge your card when you place a preorder. That’s what lets us claim your copy from the distributor before their order deadline.
- Before the cancel-by date — shown on every preorder listing — email us and we’ll cancel and refund in full.
- After that date your copy has been ordered and paid for, so we can’t cancel it for a change of mind.
- If the release date moves, we’ll email you. Keep the order or cancel for a full refund — your choice.
- If the release is cancelled, or the distributor can’t fill our allocation, we refund you in full automatically. You don’t have to ask.
Records in stock
- Sealed and unplayed: return within 30 days for a refund. You cover return shipping.
- Opened records can’t be returned unless they’re faulty.
Damaged or defective
Email us within 14 days of delivery with a photo and we’ll replace the record or refund you in full, shipping included. Warped discs, off-centre pressings, non-fill and seam splits all count, and so does damage in transit.
Refund timing
Refunds go back to the card you paid with, within five business days of us approving them. Your bank may take a few days longer to post it.
Shipping costs
Shipping is refundable when the fault is ours — a wrong, damaged or undelivered record. It isn’t refundable on a change-of-mind return.
Reaching us
Email [email protected] with your order number and we’ll sort it out.